Returns & Exchanges
At MS Dist, we stand behind the quality of our electronics and offer a 30-day return policy to ensure you are completely satisfied with your purchase. Items must be returned in their original packaging with all accessories included to qualify for a full refund.
Initiate Your Request
Log into your MS Dist account and navigate to the order history section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the electronic devices in their original manufacturer box, ensuring all cables, manuals, and components are included to avoid restocking fees.
Ship to Service Center
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.
Quality Inspection and Refund
Once our technicians verify the condition of the returned hardware, your refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing